Important Event Group Size Policies:  Groups of 19 or less people can attend the event together without having to make appointments at the wineries.  However groups of 20 and up to 40 people will be accepted only if routed by the Trail office and must be booked 28 days prior to the event weekend. No more than 4 large groups are permitted per event day; call to inquire, contact information below.  Groups of 20 or more people are not accepted for either weekend of Deck the Halls.

Purchasing Tickets:  Please note that tickets are non-refundable.  Event tickets are also not exchangeable, transferable or changeable. For events, the winery you chose to start at when purchasing your tickets cannot be altered. Seneca Lake Wine Trail events and passports are never cancelled.  You may however transfer your whole order from you to a friend or another person. Tickets do not include lodging or transportation. Advance ticket sales end by 12:00 p.m. EST the Wednesday before the event weekend.  After that, for events that are not sold out, tickets will be available to purchase at a few designated wineries. Discount codes are not valid for tickets purchased during the event.

You must select a check in winery to start the event.  As the purchaser, you will present your state-issued photo ID (driver’s license) at your starting winery and their staff will have your actual cardstock tickets prepared and ready to hand you – only the name on the order can pick up the tickets.  Participating wineries will require that you have your actual cardstock ticket before you can begin enjoying this event. Tickets will list the participating wineries along with event parameters and a mini-map on the back.

Each starting winery is given a limited quantity of tickets.  Because of this, it is even more important that groups of attendees purchase their tickets on one order, to guarantee that all attendees will have the exact same starting winery. Lastly, bundles of tickets can only be picked up by the person who purchased them.

You will receive an email confirmation from ShowClix; printouts of the confirmation do not qualify as tickets.

Sometimes our events sell out, so you should purchase your tickets well in advance of the event itself.

Check-in:  Important, Proof of I.D.: Please bring proof that you are 21 years of age or older. Each winery is individually responsible for checking the age of customers, to make sure they are at least 21 years old, so it is possible that you may be proofed at more than one winery.

You may check in at any time during the event hours.  Once you are checked in, you can visit the remaining wineries, in whichever order you like, at your leisure!  Just go to your chosen starting winery, pick up your gift item, then start sampling food paired with delicious wines.  Each attendee will enjoy a sample of food served by the winery, paired with 3 modest samples of wine intended to complement that dish best (for Preferred Pairings ticket holders, you will instead receive 3-4 cheese samples with your wine).  If you purchased a designated driver, we thank you for making our events safer for your family and friends and you will be offered an alternative non-alcoholic beverage with your food sample.

With so many wineries participating in our events, attendees oftentimes visit many wineries in a day, therefore entire flights of wine samples are not served during the event. Certainly if you’re especially enthusiastic about the samples you enjoyed, you will be permitted to purchase an entire flight of wine samples.

What happens if you purchased tickets and can’t attend or are looking for tickets to a sold out event?  Though our tickets are non-refundable, sometimes people will realize they cannot attend the event, and then want to sell their tickets for face value. We recommend that potentially sellers and buyers, connect up via our Facebook fan page. You can go under the “Events” section and click on the actual event itself and post something there.     https://www.facebook.com/senecalakewine/

Please keep in mind that only the person’s name on an order can pick up the tickets at the assigned starting winery; if the ticket(s) you are buying are the only ones on a given order, that person must give us a call in the office at least one week prior to the event, if not sooner, and have the name changed on the order because the person who’s name is on the order must show their ID and retrieve the ticket.  If that person purchased 2 or more tickets on one order, you will simply meet up with that person during the event to retrieve the ticket(s).

If you have any questions about purchasing tickets, please call the administrative office during regular business hours Monday-Friday, 9am-4pm at 877-536-2717 or email info@senecalakewine.com.